Privacy Policy

Last updated: [DATE — fill in when you publish this]

Before you publish this: this draft accurately reflects what this product's code actually does — it is not generic filler — but privacy law varies by jurisdiction (GDPR, CCPA, and others may apply depending on where your customers are located) and this should be reviewed by a real lawyer before you rely on it, especially regarding any specific disclosures those laws require.

1. The short version

Hire Alien is built so that the sensitive part — your business documents, your AI provider's API key, and the actual content of every conversation your AI employee has — never reaches our servers. That processing happens entirely inside the Hire Alien desktop application, running on your own computer. What we do collect is limited to running your account and billing, described in detail below.

2. What we collect and why

Data	Why we collect it
Name, company, email, password (hashed)	To create and secure your account
AI employee name, role, tone, and any optional instructions you type in the wizard	To identify and configure your AI employee — this is metadata, not your actual documents
Billing information (processed by Safepay, not stored by us directly)	To bill your subscription
Anonymous usage counts — number of messages and response timing, never message content	To power the live Analytics dashboard
Support ticket contents you voluntarily submit	To respond to your support request
Standard web server logs (IP address, browser type, timestamps)	Security and abuse prevention

3. What we never collect

We do not collect, receive, transmit, or store: the documents you upload into the desktop app's knowledge folder; your AI provider's API key (OpenAI, Anthropic, or a local model's connection details); or the content of any conversation your AI employee has with a customer, whether by website chat, phone, or WhatsApp. These are processed entirely within the desktop application on your own hardware.

4. Third parties who may process data on your behalf

Depending on which features you use, the following third parties may process data as part of that specific feature — each governed by their own privacy policy:

Safepay — payment processing, if you subscribe to a paid plan.
Twilio — if you connect phone or WhatsApp, call/message content passes through Twilio's infrastructure to reach your Runtime, per their own policies.
Your chosen AI provider (OpenAI, Anthropic, or none if using a fully local model) — conversation content is sent directly from your own computer to whichever provider you configure, under their data usage terms, not ours.
ngrok — if you use the desktop app's "Go Live" feature, traffic to your local Runtime is routed through ngrok's tunneling infrastructure.

5. Cookies and analytics

This website may use standard analytics tools (such as Google Analytics or Mixpanel, if configured) to understand site traffic and improve the product. These tools may set cookies in your browser. They are not used on the desktop application itself.

6. Data retention

We retain account and billing information for as long as your account is active, and as required afterward for legitimate business or legal purposes (such as tax records). Support tickets are retained to maintain a history of your support interactions. You can request account deletion by contacting us.

7. Your rights

Depending on your location, you may have rights to access, correct, export, or delete your personal data. Contact us using the details below to exercise these rights.

8. Children's privacy

Hire Alien is a business tool not directed at children, and we do not knowingly collect data from anyone under 18.

9. Changes to this policy

We may update this policy from time to time. Material changes will be communicated via email or an in-product notice before taking effect.

10. Contact

Questions about this policy, or requests regarding your data, can be sent to .