FAQ

Questions people actually ask

No sales spin — just straight answers, including the ones that might make you hesitate.

I'm not very technical. Is this actually for me?

Building your AI employee's job description happens entirely on the website — name it, pick a role, done, no technical steps at all. Setting it up afterward (installing the app, adding your documents, connecting an AI) is genuinely easier than most software, but it does involve downloading and running a real desktop app, which is a step some people find intimidating the first time. If you can install a normal Windows or Mac program, you can do this. If you'd rather not, it's the kind of thing a tech-comfortable friend, a family member, or a local IT freelancer can usually set up for you in about 15 minutes.

What exactly happens to my documents and customer conversations?

They are stored on your own computer, not our servers. The app reads your files and talks to OpenAI directly from your machine — this website never receives, stores, or has access to any of it. See the Security page for the full technical explanation.

Do I need to know how to code?

No. Creating the agent is filling in a form. Connecting it to your website is copying one line of code into your site's settings — the same kind of thing you'd do to add a Google Analytics tag or a Facebook pixel.

What does it actually cost, and are there hidden fees?

Four plans: Basic $89, Standard $160, Pro $299 and Max $499 a month. Every plan includes a phone number for your AI, a set number of voice minutes, and Thousands of AI text replies a month. Your first AI employee is free for 15 days.

Standard, Pro and Max include the AI cost — there is nothing else to pay and nothing to set up. Basic costs less because it uses your own OpenAI account: you paste your key into the app once.

What if I want to cancel?

Cancel any time from your dashboard. There's no contract, no minimum term, and no retention call — this is explained plainly in the Terms of Service.

Can it actually replace a real employee?

Honestly — for a narrow, well-defined job (answering common questions, taking a straightforward order, capturing a lead's contact details, booking an appointment with clear availability), yes, often completely. For anything genuinely complex, a real dispute, a judgment call, a sensitive situation, it's built to recognize that and hand off to a real person rather than pretend it can handle everything. That's a deliberate design choice, not a limitation we're hiding.

What happens if my internet or computer goes down?

Your AI employee runs on your own computer, so if that machine is off or offline, it stops answering — the same as if you unplugged any other piece of office equipment. Most businesses run it on a machine that stays on (a dedicated PC, a small always-on server, or a cloud VM they control), the same way they'd keep a router or a point-of-sale system running.

Do I need my own AI key?

On Standard, Pro and Max you need no key at all — the AI is included. Basic costs less and uses your own OpenAI key. If you'd rather pay nothing beyond your plan, a local model (like Llama, run through free software called Ollama) works well for straightforward roles like FAQs and order-taking, though it's typically less sharp on nuanced conversations than the paid options.