Written for someone who has never set up software before. Seven steps, about 20 minutes, and nothing here needs a developer.
Think of it like hiring someone. You write the job description, hand them a folder of information about your business, show them where the phone is — and then they get on with it. That is exactly what you are about to do, except your new employee lives on your own computer.
If you can install a normal program on your computer, you can do every step below.
Click Try it free at the top of any page. Your name, your business name, an email and a password. That's it.
You pay one monthly plan price. Cancel whenever you like — there is no contract and no cancellation fee.
Pick one of nine roles. They genuinely behave differently — this is not the same robot wearing different name tags:
Then it asks a few real questions about your business — different for each role. Pick Order Taker and it asks your restaurant's name, what's on the menu, whether you deliver. Pick Lead Generator and it asks what you're offering and who your ideal customer is. Everything you type here becomes real knowledge your AI employee uses with customers.
Give it a name, pick a tone, click Create.
On the next page you'll get:
hirealien-order-taker-1-agt_x8k2.jsonIf you create several AI employees, each gets its own settings file with its own name — so you always know which is which.
Install and open the app. Click Add your first agent and pick the config.json file you just downloaded. Your AI employee appears in the sidebar.
Go to the Documents tab and drag your real business files straight onto it — your menu, price list, opening hours, refund policy, FAQs. Plain text, Markdown or CSV files work — and so does a photo of your menu or price board. Your AI reads the photo once and remembers what is on it.
These files are stored on your computer, not ours. The app reads them right there on your own machine. We never receive them and have no way to.
Go to the Connect AI tab and choose which AI does the actual thinking. You have three options:
Whichever you pick, you paste your key here in the app. That key stays on your computer. We never see it.
Then press Start. Your AI employee is now working.
Go to the Test Chat tab and talk to it like a customer would. Ask something real. If you chose Order Taker, place a pretend order — you'll see a card confirming exactly what it understood, item by item.
Try to catch it out. Ask about something your documents don't cover. It should say it isn't sure and offer to get a person, not invent an answer. That's deliberate.
Open the Channels tab. This is where you connect it to the outside world.
Your website. Copy the snippet shown in the app and paste it into your website, just before the closing </body> tag. It looks like this:
If you use WordPress, Shopify, Squarespace or Wix, look for a setting called "custom code", "header/footer scripts" or "code injection" — it's the same place you'd paste a Google Analytics tag. A chat bubble appears in the bottom corner. That's your AI employee, live.
Phone and WhatsApp. Press Start in the app. It opens a secure connection by itself so calls can reach your computer — no router setup, no technical work, and no other button to find. The app then shows you two web addresses. Paste them into your Twilio account (a separate phone service you'll need an account with):
Paste into Twilio → your number → VoiceThe app shows the exact addresses with your real agent ID already filled in — just copy and paste them.
Research on small businesses consistently finds most calls go unanswered during working hours, and most people who can't get through simply move on. Your AI employee answers instantly, every time.
Your documents and your AI key are stored on your computer, not ours. This isn't a promise about how we behave — the software has no path to send them.
Orders arrive as actual items and quantities. Leads arrive as real contact details. Not a chat transcript you have to read through afterwards.
For a genuine dispute or anything it can't answer honestly, it hands over to a real person and tells you why — instead of guessing.
Live stats show the questions it struggled with, so you know exactly what to add to your documents next.
One monthly plan, from $89. No per-message charges and no premium tier — every channel is included from day one, along with the phone number we buy for your AI and the calls it answers. Standard, Pro and Max include the AI cost. Basic costs less and uses your own OpenAI account.
Two honest things before you start. Your AI employee runs on your own computer, so that machine needs to stay switched on — the same as a router or a card terminal. And for anything genuinely complicated, it's built to fetch a human rather than pretend it can cope.
Stuck on any step? Ask us — a real person answers.